Frequently asked questions

No. W8Buzz is an independent integration service and is not the official Meta WhatsApp Business Platform. It connects a customer-controlled WhatsApp account to W8Buzz features. Customers remain responsible for consent, appropriate messaging, account security, and compliance with applicable platform rules and law.

One instance represents one separately connected WhatsApp number. It has its own credentials, connection status, message activity, billing schedule, invoice history, and due date.

The public price is the price for each instance. Your plan controls how many instances and how much shared usage your account may have; the account itself can remain active with zero instances and no instance invoice. Monthly and annual instances are billed independently.

It is issued when the instance is created and is due that day. Service remains available through the due date. If it is still unpaid after the due date, only that instance is marked past due and suspended. Other paid instances remain available.

Deleting within one hour of creation voids its initial automatic invoice. After that hour, the full current billing cycle remains payable and is not prorated. Deletion does not remove historical invoices or payment records.

A trial starts after email verification and normally lasts three days, subject to the message limits shown during signup. Signup and contact numbers may be reused. The WhatsApp number that actually connects through the QR code can be used for only one trial, even if a different account or email address is later supplied.

Signed-in users can open and follow support tickets, attach files, receive email updates, and reopen closed tickets. For account-access or pre-sales questions, email admin@w8mediaworks.com. Include the five-digit Support ID when asking about an instance; never email API tokens or webhook secrets.

The service processes account and contact information, connected-instance identifiers, message and event data needed to provide the service, support communications, security logs, and invoice records. Payment credentials are handled by the selected payment provider rather than stored by W8Buzz. See the Privacy Policy for details.

Ordinary raw event items follow the configured retention policy and are normally removed after seven days. Messages and events created through the API are protected from deletion for at least fourteen days. Aggregated usage, invoices, security records, and support records may be retained longer for service, dispute, and legal purposes.

Instances can be deleted from the dashboard. Charges are governed by the one-hour cancellation window and the no-proration rule. Limited refund circumstances and processing times are described in the Refund and Cancellation Policy.