1. Agreement and operator
These Terms form a binding agreement between the person or organisation using W8Buzz (“you”) and W8 Media Works Private Limited, Jaipur, Rajasthan, India (“Operator”, “we”, “us”). By creating an account, starting a trial, paying an invoice, or using the service, you accept these Terms, the Privacy Policy, and the Refund and Cancellation Policy. If you act for an organisation, you confirm that you may bind it.
2. Service
W8Buzz provides hosted messaging-integration tools, including connected instances, API access, webhooks, event viewing, a message centre, support tools, usage controls, and administrative features. Features may vary by plan, account configuration, geography, technical availability, or trial status. Documentation describes the current technical interface but is not a promise that every feature will remain unchanged.
3. Eligibility and accounts
You must be legally capable of entering a contract and provide accurate, current information. You are responsible for your users, credentials, connected numbers, access controls, devices, and all activity under your account. Notify support promptly of unauthorised access. We may request identity, tax, business, or compliance information where reasonably required.
4. Acceptable use
You may use the service only for lawful business or professional purposes. You must obtain all permissions and consents required to contact recipients and process their data. You must not send spam or unlawful, deceptive, abusive, discriminatory, infringing, malicious, or prohibited content; impersonate others; facilitate fraud; evade sending restrictions; interfere with the service; probe security without written permission; resell access contrary to your plan; or use the service in a way likely to harm recipients, networks, or our reputation. We may limit or suspend risky activity while it is investigated.
5. Plans, instances, and usage
A plan sets account-level limits such as the maximum number of instances and shared message or resource allowances. It is not an account subscription fee. An account may remain active with no instances and incur no instance charge. Each deployed instance is a separately billed service with its own start date, billing cycle, invoice, due date, and status. Usage beyond a plan limit may be rejected, throttled, or require a plan change.
6. Prices, invoices, and taxes
Prices shown on the website are per instance unless expressly stated otherwise. Applicable taxes, duties, exchange costs, bank charges, or withholding obligations may be added or remain your responsibility. Under automatic billing, an invoice is issued for each instance and renewal requires payment. Service remains available through the invoice due date and may be suspended after that date if unpaid. Under manual billing, service may renew operationally while invoices and payments are administered manually. Payment-provider terms also apply to the payment transaction.
7. Cancellation, deletion, and refunds
You may delete an instance from the dashboard. An instance deleted within one hour of creation is not charged and its unpaid initial automatic invoice is voided. After one hour, the full current cycle is payable with no prorated refund, even if the instance is later deleted or unused. Deleting an instance does not delete its invoices, transactions, or records retained for legal, accounting, security, or dispute purposes. Refund eligibility, request steps, and timelines are in the Refund and Cancellation Policy, which is incorporated into these Terms.
8. Trials and promotions
Trials and promotions are limited, revocable offers subject to their stated duration and usage limits. Email verification may be required. Each connected WhatsApp number may receive only one free trial. We may end a trial or promotion for misuse, duplicate eligibility, fraud, technical risk, or violation of these Terms. Unless stated otherwise, a trial does not automatically convert to a paid instance without billing configuration or an agreed payment arrangement.
9. Customer data and privacy
You retain your rights in content and data you submit. You grant us and our processors the limited rights needed to host, transmit, secure, troubleshoot, and provide the service. You represent that you have a lawful basis and required notices and permissions for all data processed through your account. Our handling of personal data is described in the Privacy Policy. You must not submit payment-card credentials, government secrets, or data whose processing by the service is prohibited by law.
10. Security and service changes
We use reasonable technical and organisational safeguards, but no networked service is completely secure or uninterrupted. You must secure tokens and secrets, use supported interfaces, maintain backups where appropriate, and promptly install or permit critical updates. We may change, maintain, restrict, or discontinue features to protect security, reliability, lawfulness, or service quality. Planned material changes will be communicated where reasonably practicable.
11. Intellectual property
W8Buzz, its software, documentation, designs, and service materials are owned by or licensed to us. Except for the limited right to use the service during your authorised term, no rights are transferred. Feedback may be used without restriction or payment, provided it does not identify you or disclose your confidential information.
12. Suspension and termination
We may suspend an affected instance for overdue automatic invoices and may suspend an account for security risk, unlawful use, material breach, fraud, sanctions, or required legal action. Where reasonable, we will provide notice and an opportunity to cure. You may stop using the service and request account closure, subject to outstanding charges, record-retention duties, and these Terms. Clauses intended to survive—including payment, intellectual property, liability, disputes, and record retention—continue after termination.
13. Warranties and liability
To the maximum extent permitted by law, the service is provided on an “as available” basis without implied warranties of uninterrupted availability, merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee delivery, recipient action, uninterrupted external networks, or freedom from every defect. Nothing excludes liability that cannot lawfully be excluded. Otherwise, neither party is liable for indirect, incidental, special, punitive, or consequential loss, lost profit, lost revenue, or lost data. Our aggregate liability arising from the service is limited to fees paid for the affected instance during the three months preceding the event giving rise to the claim.
14. Indemnity
You will defend and indemnify us against third-party claims, penalties, and reasonable costs arising from your content, recipient communications, unlawful processing, infringement, fraud, misuse, or material breach of these Terms, except to the extent caused by our wilful misconduct or liability that cannot legally be limited.
15. Governing law and disputes
These Terms are governed by the laws of India. The parties will first attempt good-faith resolution through support for at least 30 days. Subject to mandatory consumer rights and applicable law, courts in Jaipur, Rajasthan have exclusive jurisdiction. Nothing prevents either party from seeking urgent injunctive relief or using a statutory consumer or data-protection remedy.
16. Changes and contact
We may update these Terms. Material changes will be posted here and, where appropriate, notified through the service or email. Continued use after the effective date constitutes acceptance where permitted by law. Questions, complaints, and legal notices may be sent to admin@w8mediaworks.com or submitted through the signed-in support-ticket system. Please include your account email and relevant Support ID, but never include passwords or API secrets.