1. Service delivery
W8Buzz supplies digital services. No physical product is shipped. A new instance is provisioned through the dashboard after creation and its automatic invoice is issued electronically. Access credentials, status, and invoices are available within the account; service timing can depend on customer verification and connection steps.
2. One-hour cancellation window
You may delete a newly created instance through its detail page within one hour of creation. The initial unpaid automatic invoice is then voided and no instance charge is due. This window is measured by server time. Trial instances are not charged.
3. Cancellation after one hour
After the first hour, the full current monthly or annual instance cycle remains payable and is not prorated. Deleting, disconnecting, suspending, or not using the instance does not create a partial refund. Cancellation prevents future operation and future automatic renewal invoices after the already-paid or chargeable cycle.
4. Refund eligibility
Except where required by law, paid charges are non-refundable after the one-hour cancellation window. We will review a refund request where: a duplicate payment was captured; payment succeeded but the purchased instance was never provisioned; the wrong instance price or cycle was charged because of our error; or the service could not lawfully or technically be supplied and no meaningful use occurred. Misuse, policy suspension, recipient non-response, external account restrictions, customer configuration errors, unused time, or deletion after one hour are not normally refundable.
5. How to request a refund or dispute a charge
Open a support ticket or email admin@w8mediaworks.com within seven days of the disputed charge. Include the account email, invoice number, five-digit instance Support ID, payment reference, reason, and supporting evidence. Never send complete card, bank, password, API-token, or webhook-secret information.
6. Review and processing time
We aim to acknowledge requests within two business days and decide complete requests within seven business days. Approved refunds are sent to the original payment method where possible. We normally initiate them within seven business days after approval; banks and payment providers may require a further five to ten business days to display the credit. Taxes and provider charges are refunded only where recoverable or legally required.
7. Failed or pending payments
A failed payment is not treated as paid. A pending debit may be reversed automatically by the bank or payment provider. If a failed transaction remains debited after the provider’s stated reversal period, contact support with the payment reference so it can be traced. Do not make repeated payments unless the first attempt is confirmed failed.
8. Mandatory rights
This Policy does not limit non-waivable consumer remedies or rights under applicable law. Where those rights provide a different outcome, the mandatory law prevails.